# macOS安装冻结问题处理

最近遇到一个比较奇怪的问题，在macOS上可以使用从各个WEB网站上下载软件安装包进行安装。但是，在AppStore上，点击任何一个程序进行安装，都会在下载完软件，进入暗转的最后阶段卡住。

![macos安装卡住](/files/-M92q5jdVkfOgCVknbgH)

最初我以为是因为杀毒和安全软件导致的问题，但是咨询了IT，了解到以下技巧

* 当安装过程始终停留在安装过程的最后一刻，很可能是因为前一个安装过程有残留的数据在 `/Users/Shared/Image` 目下。
* 例如这次问题就是因为Word在这个目录下遗留了安装模版文件
* 将上述目录下残留文件删除，然后就可以恢复AppStore的程序安装功能。


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